Terms & Conditions

Terms Of Sale

By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Products of comparable quality may be substituted for products ordered. Items will be shipped upon receipt of full payment of product cost, shipping, and any applicable sales, excise or similar tax.

Chandak Tea reserves the right to refuse any order made by you. When your order is received, we will inform you by email.

Title, Risk of Loss, Inspection

Shipping times may vary according to availability and subject to delays resulting from postal delays or force majeure for which we will not be responsible. Unless otherwise specified in writing, all domestic shipments shall be delivered FOB Chandak Tea warehouse, and all shipments outside the India shall be delivered Ex Works Seller’s warehouse in accordance to the Incoterms 2010.Therefore, title to and risk of loss of the products will pass to the buyer upon such delivery by Chandak Tea. You hereby agree to adhere to all applicable United States export law and regulations with respect to the product.

Any stated delivery dates are approximate. Chandak Tea shall not be liable for any losses, damages, penalties or expenses for failure to meet any delivery date.

You must inspect the products promptly upon receipt for non-conformity of your order with respect to quantity, quality, and/or defects. Failure to provide Chandak Tea with notice of a claim within 5 days from the date of delivery constitutes a waiver by you of all claims with respect to such products.

Return Policy

We always try to provide the highest quality products, but if there is a defect in any product from Chandak Tea, we will replace it or refund your money if you submit a claim as set out in the above section (Title, Risk of Loss, Inspection), and use the following procedures.

You will need to obtain our express permission, in writing, or by email or phone to return product.
Any return must occur within 07 days of our granting such permission (hereinafter referred to as “Return Period”).
All return shipments must contain a copy of the original receipt, a note describing the permission of return granted by Chandak Tea and also indicate the cause and nature of any product defect.
All returns to Chandak Tea must be shipped via USPS or UPS and accompanied with copies of the original invoice.

If Chandak Tea does not receive all of the above information within the Return Period, Chandak Tea shall return all products to you, at your sole expense. Final disposition of any return credit shall be based solely on Chandak Tea’s evaluation of the product.

However, under no circumstances can we refund money or accept a return on bulk tea purchases unless the heat-sealed closure is still intact. We cannot accept returns on bulk tea simply because you do not like the flavor. Therefore, we strongly recommend that you read the description carefully and purchase the minimum amount (2 ounces) of a new tea before purchasing a large quantity.

Warranty

chandak tea makes no warranty of any kind regarding the sale of its goods, the site, any content provided on this site, all of which are provided on an "as is" and “as available” basis. chandak tea hereby expressly disclaims all warranties and conditions, including implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement, and those arising by statute or otherwise in law or from a course of dealing or usage of trade.

there is no warranty that (i) the quality of any products, services, content, or other material purchased or obtained by you through the site will meet your requirements, (ii) the site, its servers or any e-mail sent from chandak tea are free of viruses or other harmful components.

some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you. this warranty gives you specific rights which vary from state to state.

Limitation of Liability

In no event shall chandak tea be liable for any injury, loss, claim, or indirect, special, consequential or punitive damages (including lost profits) arisng out of or relating to this agreement or the transactions it contemplates.

If, notwithstanding the foregoing, chandak tea should be found liable for any loss or damage which arises out of or is in any way connected with this agreement, the liability of chandak tea shall in no event exceed the price the buyer paid to chandak tea for the specific goods provided by the seller giving rise to the claim or cause of action.

Indemnification

You agree to defend, hold harmless and indemnify CHANDAK TEA and their officers, directors, employees and agents from and against any and all third-party claim, cause of action or demand, liability or cost, (including without limitation reasonable legal and accounting fees), as a result of your use of this site or your breach of this Terms of Use.